FAQ & Support

How can I arrange the order of columns in the panel? — The column order can be changed by drag and drop in the panel configuration page. For this you must be a Jira administrator or a project administrator with panel editing permission. Follow the steps in Editing an Issue Panel Click and hold the column you wish to move and drag it to the target location

How can I arrange the order of the Issue Panels/ Wiki Panels? — You want to arrange the order of Issue Panels/ Wiki Panels displayed in the issue view page. Following those step Login as Jira Administrator Choose :cog_icon: > Manage apps. Select SMART PANELS > Projects Configurations. Locate the desired project and select Operations > Edit. Select the tab Issue Panels/ Wiki Panels Click and hold the panel on which one you want to move. Move to the target location Login as Project Administrator Go to the specific project you wish to configure. In your project select Project settings to open the project administration page. Click item Panel Configuration in the menu of available project settings. Select the tab Issue Panels/ Wiki Panels Click and hold the panel that you want to move and drag it to the new location. Can not arrange the order of System Panels. The default order of panel type is Issue Panels above Wiki Panels. Only can arrange the Panels in a specific type and a specific project.

How to build the search term for Wiki Panel? — You can build the search term by selecting Jira fields or entering free text or combine both. Jira fields are used as placeholders to perform dynamic search depending on values from the current issue. All terms will be combined with OR operator. That means we search for content that contains one of the terms. In the field Text you can build your search term following Confluence Search Syntax.

How to customize the Jira built-in Panel? — If you are a Jira Administrator, you can do this by editing the template of the corresponding Smart System Panel. To do this follow the steps in this link.

How to use Smart Panels as I am a standard Jira user?

I get warning "Authorization required to search" when creating Wiki Panel! — You will get the "Authorization required to search" note, if your user didn’t authenticate with the selected confluence. Click the authenticate link and you will be redirected to the Confluence authorization page. Authenticate with confluence to gain the search (read/write) permission.

Is it possible to change the order in which panels are displayed in the configuration overview page? — Yes. This can be done in panel configuration. For this you have to be a Jira administrator or a project administrator with panel editing permission. How can I arrange the order of the Issue Panels/ Wiki Panels?

Missing filter in "Helper"? — After selecting a project in the details section of the Customize Panel Configuration Page the "Helper" will provide a list of predefined/saved filters. Selecting a filter will paste the JQL from the predefined filter to the "Filter" field. The list of filters displayed in the "Helper" includes: Filters shared with the selected project. Filters shared with the current user. Please check if the expected field is shared with you or selected project.

What happens if app license expires? — Licenses have expiration dates. The app can be updated as long as the evaluation license is valid. The app stops working when the license period license ends. That means: The system panels (Sub-Tasks, Linked Issues, and Issues in Epic) are reset to JIRA built-in configuration No customized Issue Panels and Wiki Panels will be displayed in the issue details page The configuration UI at the Project Setting level will be removed The configuration UI at the Admin level will be removed Stored data in database tables are preserved

What is the default columns of Smart System Panels? — Smart Issue Links Panel The default are ["issuekey", "summary", "priority", "status"] Smart Sub-tasks Panel The default are ["issuekey", "summary"] and the columns get from Jira System jira.table.cols.subtasks Smart Issues In Epic Panel The default are ["issuekey", "summary", "issuetype", "status", "assignee"]

What is the default order of issue panels/ wiki panels to be displayed? — By default, we display panels in the created date order. But the Jira administrator and Project admin has edit permission can drag and drop the order of panel in the list panel. => The order of the panel will show exactly the list of the panel in the admin view. See How can I arrange the order of the Issue Panels/ Wiki Panels? to get more infomation

What is the order of Smart Panels in Issue View Page? — The order like this: Details [default in Jira] Description [default in Jira] Attachments [default in Jira] Smart Wiki Panel Smart Issue Panel Smart System Panel Issue Links Sub-Tasks Issue In Epic Activity [default in Jira]

What is the usage of "Additional JQL Function" in the filter? — Use this feature to perform an issue dependent search. The field "Additional JQL Function" will suggest a list of all custom fields from type numeric, text, single select,… and Jira system fields. Selecting an option from this field will build up the JQL function currentIssueField() with a specified field and paste it into the JQL box. The function performs a calculation on the specific field and returns a value from the issue in which the Issue Panel is displaying. The full document on Smart Issue Panels for Jira For example: "Epic Link" = currentIssueField("Epic Link_[epiclink]") → returns all issues that have an epic link with the current issue. assignee= currentIssueField("Reporter_[reporter]") → returns all issues that have been reported by the reporter of the current issue. Client = currentIssueField("Customer_[customfield_10032]")→ returns all issues that have the same value in the Client field as the current issue in the Customer field. Note that JQL searches do not return empty fields in the results.

What is the usage of feature "Reset to previous columns"/ "Restore default columns"? — Reset to previous columns: The "Reset to previous columns" link is shown whenever you edit/copy panels. If you click to "Reset to previous columns" link, the column field will reset again to previous columns (which were saved in the last time). Restore default columns: Issue Panels & System Panels If you click to "Restore default columns" link, the column field will restore to the set of columns: Issue Type, Assignee, Status, Key, Summary. Wiki Panels If you click to "Restore default columns" link, the column field will restore to the set of columns: Title, Creator, Created, Last Modified.

Why are not all fields available in the Helper JQL Function? — We are not supported every field type in the Helper JQL Function. See the supported field types at: Smart Issue Panels for Jira

Why I cannot edit the system panel in the Project settings? — Behavior: As a Jira Administrators/ System Administrators when going to the Project Settings → Panel Configurations → selecting a Smart System Panels, cannot edit the panel. The page is in read only mode Answer: this happens since your Smart System Panel uses a template. You cannot edit the template configuration from a particular project, because it could affect several projects. Only viewing the configuration of the chosen template is possible. You can customize the Smart System Panel for the project by turning off the use of templates. If you need to edit the template configuration, please go to System Setting → Edit Smart Panel Template.

Why do I get "Forbidden search space" warning when creating a Wiki Panel? — You will get the "Forbidden search space" warning if the Confluence server's ''Remote API'' feature is disabled. In the selected linked confluence, the Confluence system administrator must enable this ''Remote API'' feature for Jira to successfully access this content.

Why do I get a shifted header in the panel? — If you have this problem - shifted header - it is because the Labels field is hidden in the Field Configuration of your project. Solution Remove the column from the panel Or Show the field in the Field Configuration If you are login as Standard Jira User: Just ask your Jira Administrator or Project Administrator to do this

Why is the App disabled after installation in the version 2.0.0? — In the version 2.0.0, the first installation, the Smart Panels app will be disabled automatically, this is the standard behavior. To be able to enable it, you need to provide a valid license. In the version 2.0.0, the Smart Panels for Jira app cannot be enabled without a valid license.

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